Privacy policy

Akua Skin & Hair Science

This Privacy Policy describes how Akua Skin & Hair Science (“AKUA”, “we”, “our”, or “us”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from our website.

1. Legal Framework & Acceptance

This Privacy Policy constitutes an electronic record in accordance with the Information Technology Act, 2000, and the rules made thereunder, as amended from time to time. This document does not require any physical, electronic, or digital signature and is legally binding.

By accessing or using our website, you acknowledge that you have read, understood, and agreed to be bound by this Privacy Policy.

2. Information We Collect

When you interact with our website, we may collect the following personal information:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment-related information (processed securely via third-party gateways)
  • Order history and preferences

We may also collect non-personal information such as browser type, IP address, device information, and website usage data to improve our services.

3. Use of Cookies

AKUA uses cookies and similar technologies to:

  • Enhance website functionality and performance
  • Understand user behavior and preferences
  • Improve your browsing and shopping experience

You may choose to disable cookies through your browser settings; however, doing so may affect certain features of the website.

4. Use of Your Information

We use the collected information to:

  • Process and fulfill orders
  • Communicate order updates and service-related information
  • Improve our products, services, and website experience
  • Respond to customer inquiries and support requests
  • Comply with legal and regulatory requirements

5. Sharing of Information

Your personal information is never sold or rented to third parties. We may share your information only with:

  • Trusted third-party service providers (such as payment gateways, logistics partners, and IT service providers) strictly for business operations
  • Government or legal authorities when required by law

All third parties are obligated to maintain the confidentiality and security of your information.

6. How We Protect Visitor Information

At AKUA, safeguarding your data is a top priority.

  • Our website undergoes regular security and malware scans to identify vulnerabilities
  • Personal information is stored on secure networks and is accessible only to authorized personnel bound by confidentiality obligations
  • Sensitive information, including payment data, is encrypted using Secure Socket Layer (SSL) technology
  • All payment transactions are processed through secure, PCI-compliant payment gateway providers; AKUA does not store or process credit/debit card details on its servers

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

8. Your Rights

You have the right to:

  • Access your personal information
  • Request correction or updates to your data
  • Withdraw consent for marketing communications
  • Request deletion of your personal information, subject to legal requirements

To exercise these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. AKUA is not responsible for the privacy practices or content of such external sites. We encourage you to review their privacy policies separately.

10. Updates to This Policy

AKUA reserves the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on the website. Continued use of the website constitutes acceptance of the updated policy.

11. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

📞 +91 9173460238

📧 care@akua.co.in